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» Dealing with Co-worker conflicts
If your job requires you to work in teams, you're
eventually going to face conflict with coworkers. There's nothing
wrong with the difference of opinion- good dealerships thrive
when creative employees come up with unique ideas. But sometimes
problems occur when people don't communicate effectively, or
are unwilling to compromise. When conflicts arise among coworkers,
things get emotional, and more often than not, productivity
heads down the toilet. Whether it's an isolated incident or
an ongoing problem, we've got some helpful advice to help you
avert explosive situations and diplomatically deal with conflicts
on the job.
An isolated incident
Typical scenario: During a team meeting, one person keeps questioning
your logic, finding flaws with your arguments, or shooting
down your suggestions. Instead of blowing up or (just as detrimental)
clamming up, consider the following tips:
1. Though it's natural to get defensive in the face of criticism,
make the effort to separate yourself from your ideas. Listen
to what your critic has to say and determine whether their
criticisms are valid.
2. Make sure you understand exactly what they take issue with
so that you can explain your point of view.
3. Be diplomatic - find something about your critic's argument
that you agree with, and move the conversation from that point.
4. Ask others in the meeting to offer suggestions - but be
careful of suggesting people take sides.
5. If all else fails, offer to set the subject aside and address
it later or in a separate meeting. You might even offer to
meet with your critic individually to find a compromise.
Remember, just because your idea does not get chosen, it doesn't
mean you're getting the shaft - your goal at work should be
to do what's best for the dealership.
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