|
| |
» Leadership vs. Management,
How to turn goals into results
" It is common
sense to take a method and try it; if it fails, admit it
frankly, and try another. But above all, try something." Franklin
D. Roosevelt spoke these words of wisdom.
Too often in our
business, managers are unsure of what way is best for them
to inspire their team to the next
level of performance. Rather than doing nothing, or worse
getting upset at people for producing less than ideal results,
in an under-structured environment, consider trying to
affect change through goal setting.
A major distinction
in leadership, vs. managing is:
• Setting a goal
• Measuring against the goal
• Coaching to that desired level.
Even if the goals aren’t earth shatteringly aggressive,
they are important to the overall team environment
To simply
say “CSI (or some other such measured
item) must improve, or else” isn’t very motivating,
yet it’s what a lot of managers do.
The removal of
any of those three key steps above, will almost certainly
equate failure in achieving desired results.
While it is important to let your people know what is expected,
you must also measure their performance against the standard.
Clearly without measurement, you and the employee wouldn’t
know if they are progressing or stalling out. Lastly, once
an area of deficiency is noted, it is up to you as a leader
to train the individual to the next level.
Truly interested
leaders though, won’t lead from
their desk chair. While it is critically important to run,
view and understand reports to measure performance, the
real impact will come from personal involvement in the
daily business. You must become involved in the process,
witness the challenges of the environment, and become an
advocate, and leader, of change within your department.
This very simple process can be applied to every employee
in your fixed operation team, including technicians, counter
people in parts, advisors, cashiers, even detailers. Everyone
will benefit from being led by an involved manager. |
|
|
 Looking
for a Career or Candidate? |
 |
|
| Candidate
Marketing Program |
 |
We are continually
seeking motivated, qualified and experienced individuals
for positions with our Clients.
More Information » |
|
| Our
Testimonials |
 |
Read what both
our Clients and Candidates alike are saying about our services!
View
Testimonials » |
|
| Memberships |
|
 |
|
|
|
